Harness Information and Opportunities |
a. Identifies critical information gaps, and ensures required information is obtained/provided. |
b. Recognizes and mitigates threats to the achievement of organization's target |
shows judgment and intelligence |
a. Weighs up options and applies sound judgment to develop realistic solutions for the organization. |
b. Anticipates problems and addresses them quickly. Develops strategies and thinks through contingencies to manage long-term and strategic risks |
c. Generates innovative solutions to effectively resolve complex problems that may not have been experienced previously. |
Achieves Results |
Builds organizational capability and responsiveness |
a. Identifies and nurtures talent. Provides talented people with access to targeted an 'stretch' development opportunities. |
b. Takes' steps to ensure the provision of prompt, efficient and responsive client service personally, and through effective resource management. |
Tabs professional expertise |
a. Anticipates conflict and uses appropriate strategies to resolve conflict when it arises |
b. Models effective team working behaviors. Works collaboratively and cooperatively and reward those behaviors in others. |
Steers and Implements changes and deals with uncertainty |
a. Capitalizes on the diversity present in the organization. Harnesses different viewpoints. |
b. Anticipates when different stakeholders may clash due to differing views, cultural perspectives or drivers. Adopts strategies to address these. |
Ensures closure and delivers on intended results |
a. Engages in activities to maintain optimism and enthusiasm. Implements formal and informal team- building activities. |
b. Makes time for people despite competing priorities, particularly when people are challenged or during difficult times. |
c. Makes effort to minimize waste of the national and Agency's resource |
Cultivates Productive Working Relationships |
Nurtures internal and external relationships |
a. Proactively builds cross- agency relationships. Establishes cross-agency approaches to address issues. |
b. Encourages key stakeholders to work together. Recognizes, and capitalizes on opportunities for mutual benefit |
Facilitates cooperation and partnership |
a. Consults broadly to obtain buy-in. Shares information and facilitates the exchange of information by maintaining open communication channels. |
b. overcomes organizational silos. Facilitates cooperation between organizations by sharing information. |
Value individual difference and diversity |
a. Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions. |
Guides, mentors and develops people |
a. Sets performance standards and conducts regular reviews. Identifies and constructively addresses under-performance. |
b. Delegates responsibility for work appropriately and provides people with opportunities to take ownership. c. Provides people with the opportunity to build their capability. |
d. Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution. |
Exemplifies Personal Drive and Integrity |
Demonstrates public service professionalism and integrity |
a. Remain apolitical and uphold political neutrality of Civil Service at all times |
b. Is punctual and regular at work |
c. Honestly and Voluntarily declares Conflicts of interest |
Engages with risk and shows personal courage |
a. Provides forthright and impartial advice in a constructive manner that facilitates the achievement of government outcomes. |
b. Makes decisions for the organization's good without favoritism or bias. places the aims of the organization above personal ambitions |
c. Treats people fairly and equitably and is transparent in dealings with them. |
d. Openly communicates and provide feedback if what his superiors and colleagues/subordinates do or say is professionally or morally unacceptable |
e. Takes ownership for decisions and accepts responsibility when things go wrong. Learns from mistakes. |
f. Seeks advice and guidance |
Commits to Action |
a. Strives to achieve targets and maintains focus on long-term outcomes |
b. Gets involved and galvanizes others to act to deliver key results for the organization. |
Displays resilience |
a. Stays in control of emotions and does not react negatively to stress or pressure. Remains b. Relaxed, composed and focused during a crisis. |
c. Maintains an optimistic outlook and focuses on the positives in difficult situations. |
Demonstrates self awareness and commitment to personal development |
a. Capitalizes on the varying strengths of individuals. Identifies areas in which own strengths/weaknesses complement those of colleagues, and adjusts behaviors to capitalize on these. |
b. Regularly seeks feedback on performance. Translates negative feedback into actions for improvement. |
c. Strives for continual learning. identifies new challenges to extend experience. |
Communicates Effectively |
Communicates clearly |
a. States the facts clearly. Outlines the implications and ensures key conclusions are conveyed. |
b. Engages the audience. Uses anecdotes and stories to illustrate key points and bring messages to life. |
Listens, understands and adapts to audience |
a. Maximizes personal communication strengths and takes into account shortcomings. |
b. Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting. |
Negotiates persuasively |
a. Pitches messages in a way that facilitates the desired outcomes. Uses techniques to illustrate the argument persuasively |
b. Acknowledges differences of opinion and addresses disagreements objectively. |
c. Offers a convincing rationale and makes a strong case, without getting personal or aggressive. |
Have you received one-to-one coaching & Mentoring from your supervisor in last six months: |
